You’ve WON – Now Here’s How to Claim Your Capitec Bank Lucky Draw Prize!

The moment has arrived! 🥳
You’ve been officially selected in the Capitec Bank Lucky Draw held in July 2025, and we couldn’t be more excited for you! 🎊

You’ve already been introduced to the thrill of winning — R10,000 in grand prize money AND a bonus R1,000 cash payout. Now, it’s time to turn that win into real cash in your hands. 💼💰

Read carefully below – this article explains exactly how to claim your prize, what you’ll need, and how to ensure everything goes smoothly.


✅ Step-by-Step: How to Claim Your Prize


🔐 Step 1: Keep Your Reference Number Safe

Your unique reference number is the key to your prize.
📌 Example: [REF-CAPITEC-2025]

🔔 IMPORTANT: If you lose this code or provide an incorrect one, your prize may be forfeited. This number is your official proof of being a verified winner.

Make sure you have it handy before continuing.


📤 Step 2: Send an Official Claim Email

To begin the prize claiming process, send an email to:

📧 prize-winnings@capitec.com

Your email should include the following:

✅ Your Full Name
✅ Your Phone Number
✅ A clear photo or screenshot of your reference number
✅ A short message saying:
“I am confirming my prize win for the Capitec Bank Lucky Draw, held on July 2025. Please find my reference number and ID attached for verification.”

📸 Make sure all attachments are clear and unedited.


📝 Step 3: Await Confirmation from Capitec Bank

Once your email is received, our team will begin the verification process. This typically takes 2 to 5 working days.

You will receive a response from an official Capitec Bank email address confirming that your claim has been processed and providing the next steps for payout.

Please check your spam/junk folders as well to ensure you don’t miss our reply.


💸 Step 4: Receive Your Cash Prize!

After your details are confirmed, we will arrange for the transfer of your winnings directly to your South African bank account. You will be asked to confirm your banking details only after verification is complete.

🚫 Capitec Bank will never ask for your online banking password or PIN. If anyone does, report it immediately to our support team.


📅 Prize Claim Deadline: 30 August 2025

You must submit your claim by midnight on 30 August 2025.
After this date, unclaimed prizes will be reallocated or withdrawn.


🔒 Security Notice: Stay Alert

Your safety is our priority. Please note:

  • This is an official Capitec Bank campaign
  • All communication will be via prize-winnings@capitec.com email addresses
  • We will never ask for sensitive personal info like PINs or passwords
  • Only contact information shared in this article should be trusted

If anyone approaches you claiming to be from Capitec through another email, please ignore.


🙋 Frequently Asked Questions (FAQs)

You can view all FAQs in our previous article [Here], or refer to some quick ones below:

Q: What if I don’t have the reference number anymore?
A: Unfortunately, we cannot process claims without it. Your reference number is your unique identifier in our system.

Q: Can I claim on behalf of someone else?
A: No. Prizes are non-transferable and must be claimed by the person listed as the winner.

Q: Can I claim after the deadline?
A: Claims after 30 August 2025 will not be accepted under any circumstances.


🎊 A Final Congratulations!

Winning a prize like this doesn’t happen every day. You’ve joined a select group of Capitec Bank Lucky Draw champions — and we’re thrilled to celebrate this moment with you.

🎉 Enjoy every second of your win.
🎯 Follow the steps above.
🤑 And most importantly, get ready to receive your R11,000 cash prize!


📧 Need Help?

If you have any questions or need support at any point during the claim process, reach out to our dedicated support team: prize-winnings@capitec.com

We’re here to make sure your experience is smooth, safe, and exciting from start to finish!


Disclaimer: This Lucky Draw is a Capitec Bank promotional event and is not affiliated with WhatsApp, Facebook, or any third-party platforms. All prizes are non-transferable. Capitec reserves the right to modify or cancel the promotion at any time, subject to legal requirements.


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