Service Representative-Bridgestone SA

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Job purpose

The purpose of this role is to build relationships with new and existing customers. Promote the company interests by selling the full product range and services menu to the customer. The objective of this position is to attain 100% of sales and unit budget. Managing schedules to optimise sales opportunities. Develops and maintains excellent understanding of all products and services to the customer.

Must have Grade 12. Code 8 drivers license. Relevant sales and technical experience.

Knowledge of TBR Tyres.

Main responsibilities

Achievement of Sales Targets

Attain 100% of sales and unit budget.
Achieve sales mix as per Executive Managers IIP.
Promote and sell BSAF range of products to customers.
Maintain a high frequency call rate.
Introduce customers to new products.
Draft and carry out 6-weekly/ monthly planner.
Report feedback on sales activities, results, constraints and competitor price and activities at weekly sales meeting.
Complete and schedule cold calls, networking and sales appointments as per Service Centre Manager: Sales IIP.
Prepare presentations, and proposals.
Adhere to Competitions act
Customer Relationship

Services existing accounts, obtain orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers through a relationship based approached.
Discuss Scrap Tyre analysis and surveys with customers.
Provide and discuss with customers regular Toolbox reports.
Expedite the resolution of customer’s problems and complaints.
Generate and maintain customer profiles.
Site audits and on Site Services

Take ownership of all sites
Call on sites as part of call cycle
Conduct monthly on site audits; report to management all areas of non compliance.
Implement, Analyze and drive corrective action plans before next audit
Weekly administrative checks to be conducted on site in respect of daily, weekly monthly operational requirements.
Together with the Service Centre Manager formally compile and distribute a monthly on site solutions based feedback report in Toolbox/Maximizer to both the customer and management. Discuss the contents thereof monthly with the customer and management representatives.
Identify needs and make suggestions to improve Customer Satisfaction (CS).
Contents and quality of advice – timing.
Identify needs and or sales opportunities and make effective suggestion/s to the customer.
Add value to our customers through service excellence.
Do surveys as and when required
Collecting and delivering of tyres and casing
Drive sale of new and retread business
Retreading

Increase all retreading business
Build good relationship with Retreaders
All casings are collected and correctly job ticketed at the client, with a signed copy of the ticket at the client
Tyres that are sent to the factory are clearly marked with the Job Ticket Number it was issued with.
Follow up on outstanding job tickets on a daily basis
Ensure the branch manages COC’s and that all customer retreads gets delivered as soon as possible
To inform customer of buy backs of customers retreads if not collected within time
Reporting and general

Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to direct line management.
Complete daily call reports and discuss with line manager.
Complete vehicle and fuel check lists daily and submit to Branch Administrator
Adhere to company Policies & Procedures e.g. vehicle maintenance etc.
Attend all training classes as instructed to.

Job ID : , #1416, 159 views,

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