Accounts Receivable Claims Clerk

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KEY PURPOSE
To ensure that all credit operational back end functionality is appropriately completed so as to support front end staff in achieving their business objectives. To specialize in the collections of outstanding debt and ownership of resolution of any customer queries arising from such actions.

Key Duties & Responsibilities

Collection Strategy Execution
• Ensure Collections are effectively managed on current billings and overdue invoices
• Ensure accurate and timeous management of queries and resolution reached at the highest level so as to avoid customer frustration – ensure all queries are resolved on customers account prior to customer engagement
• Statement preparations and uploads done timeously within the agreed SLA
• Maintain updated reports to ensure customer data base is accurate and avoid any blockings of accounts in error.
• Prepare remittances accurately and timeously for Genpact allocations team.
• Good relationships built with internal and external customers.
• Support team
• Strong Query resolutions
• Dispute management reports managed
• Offset preparations on a weekly basis to be managed

Query Handling Responsibilities (all queries will be credit related)
• Provide on the phone credit support to all internal and external customers
• Run and review customer statements before sending to the customer
• Dispute management to be of highest level

General Responsibilities
• Stay up to date and comply with business processes
• Keep abreast of all product developments and new product release
• Represent and deliver on the brand values during every customer interaction
• Provide back up support to the National Credit team to achieve overall credit objectives
• Ensure that all customer interactions are appropriately handled
• Log CDBM query for any changes in customer master data
• Perform claim investigations thoroughly
• Apply NCA policies at all times

Internal Business and Management Accountabilities
• Provide feedback on process improvement initiatives
• Understand and interpret reports as required
• Accountable for the achievement of targets set at a team level
• Accountable for feeding back improvement suggestions e.g. to knowledge base, process, training, metrics, etc.

Skills, Experience & Education
• Matric
• Diploma in Credit Control advantageous
• 1-2 years Credit Control Experience
• Excel and/or spread sheet proficiency
• SAP finance knowledge and experience will be advantageous.

Job ID : , #116, 56 views,

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