Call Center Representative

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Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions andor alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personalteam qualitative and quantitative targets
Requirements
Previous experience in a customer support role
Track record of overachieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multitask, set priorities and manage time effectively
High school degree

Job ID : , #1490, 4,247 views,

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