Call Centre Agent

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Job Description
Premier a growing company with strong brands such as, Snowflake, Blue ribbon and Manhattans is seeking the services of a Call Centre Agent. If you want a sweet taste of success you should pose the following Multi-tasking skills, be a people’s person and be able to provide an efficient service to customers. Premier is a loyal employer whose culture is very diverse. If you provide exceptional service, the company rewards you with incentives and career development. Our strong brands set us apart from others. The Call Centre Agent will receive inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. If you know you have what it takes, click apply and get the application rolling.

Qualification Requirements
• Matric with Math's and Accounting preferred
Experience Requirements • 2 years of previous working experience dealing with
customers
• 2 years exposure to the Call Centre/Telesales
processes
•Call centre SOP’s Basic Desirable
•GP 2018 Basic Desirable
• Required to work a 6-day week
•Will be expected to work weekends and public holidays

Key Outputs
• Follow up on outstanding goods and communicate delivery times,
ensure processing of
orders as needed to ensure in full deliveries and build and maintain
good customer relationships.
• To deliver customer services in line with agreed processes which
includes but is not limited to:
• Pricing checks
• Ordering and variance follow up on exceptions and
outstanding orders
• Tele-sales and promotional calls to upsell
• Returns minimization
• Identifying in store merchandising issues and reporting
this to the supervisor
• Keeping accurate records as needed per customer.
• Obtain and capture key sales information on GP (operating system)
and tracking sheets as required for management information, sales trend
reports and the bake plan.
• Improve and maintain customer relationships through timeous
communication by sending out sms / telephonic notifications, to notify
customers of late deliveries
• Identify “on hold customer” orders and “price exceptions” and
• escalate to supervisor.

Job ID : , #1481, 837 views,

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