Client Care Consultant

X

Get Job Alerts On Whatsapp

Send Me Job Alerts

OR

Continue to APPLY!

 

By Clicking Continue, You will be redirected to the Job Offer

 

We are redirecting you to the job.

If you are not redirected within 5 seconds,

 

View Job Here

Client Care Consultant- job post
RoyalVibe Health

•Remote
Full-time, Permanent

CLIENT CARE / CASE MANAGER POSITION AVAILABLE.

This is a remote position for an online company catering for mainly US clientele

Working hours are from 3pm to 12pm – subject to change with Daylight savings time in accordance with the US.

Duties include:

- Providing introductory information to new clients- Ensuring that clients are satisfied with products or services- Letting clients know about additional products or services- Determining the quickest, most effective ways to answer a client questions- Escalating queries and concerns- Troubleshooting common issues with a product or service- Interpersonal and customer service skills- Analytical and problem-solving skills- Multitasking and organizational skills- Time-management skills- Ability to answer a high volume of calls and/or emails daily- Attentiveness and patience- Attention to detail- Ability to be team player- Ability to follow instruction- Demonstrative empathy and patience with elderly and or sick clients

As a remote position the following requirements are mandatory:

- System Requirements: - Desktop / Laptop- Intel Core i5- 4gb Ram- USB Headset with built in mic- Backup power source – UPS or generator- Reliable internet source - fixed line internet connection with minimum 5 meg line- Ethernet cable to attach your pc to your modem / router

General requirements:

- This position is based on mainly US clientele. The candidate will need to be extremely articulate in verbal and written English.

- Previous customer service of at least 1 year is required.- Previous experience in a remote position preferred.- References are required- Candidate must be computer and tech savvy and comfortable working with various online platforms.- A noise and distraction free background is essential. I.e.: - no traffic, barking dogs, children in the background, music/tv etc

Should you have not heard back within 7 working days, please consider your application unsuccessful.

Job Types: Full-time, Permanent

Job ID : , #2458, 15 views,

« Service AdvisorContact Centre Sales Level 2 Recon Coordinator »