Collections Call Centre Agent (Centurion)

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Client Service Delivery

Deals with clients queries via telephone in adherence with productivity standards

Takes inbound calls and shares relevant information

Guides client and convinces client of appropriate course of action if necessary

Finalises call at point of contact where possible

Ensures that more complex queries are escalated appropriately

Personal Effectiveness

Accountable for service delivery through own efforts

Individually accountable for managing own time, tasks and output quality over periods of 1 day to a max of three months

Makes increased contributions by broadening individual skills

Collaborates effectively with others to achieve personal results

Accepts and lives the company values

Quality Assurance

Handles all queries in adherence with procedural and quality standards
Job Requirements
Matric

Minimum 2 years collections experience

Client Focus

Gaining Commitment

Initiating Action

Ownership

Technical Knowledge

Additional Details

Job ID : , #117, 327 views,

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