Concierge D

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Concierge D- job post
FirstRand
73 reviews

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About us, purpose, experience and qualifications
about us
make a promise
be deeply invested
value our differences
build trust, not territory
have courage
always do the right thing
stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
purpose
To deliver exceptional, personalized and customized service with each customer interaction. This includes knowing individual customers and providing consistent superb service, quality, information, and communication when working with customers, managers, clients, partners, or other team members.
experience and qualifications
Minimum Qualification - Matric and relevant Certificate/Diploma
Preferred Qualification - Diploma/Certificate
Experience - 2+ years customer service experience in travel/tourism, hospitality reception, retail, hotel/guest services
additional requirements
responsibilities
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
Address customer needs in order to meet or exceed customer expectations
Build and maintain stakeholder relationships
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
Continuously assess own performance, seek timely and clear feedback and request training where appropriate
Cleanliness of the work environment
Provide hospitality to ensure customer satisfaction
Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization

Job ID : , #1856, 3 views,

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