Customer Channel Planner

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Customer Channel Planner- job post
Heineken
1,439 reviews

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Purpose of the job


Build unrivalled customer partnerships by being customer centric. Effectively manage quality of finished products, and develop high end designated outlets in order to deliver the volume and full service package as outlined in the Commercial & Supply Chain Plan.


Key Result Areas

Serves as a single point of contact for Redistributors/RTM/Customer
Acts as the 1st point of escalation for Commercial/Sales teams
Ensures Distributor satisfaction through constant interaction with Distributor and internal cross-functional departments
Drives continuous improvements in business processes via critical thinking, sharing of best practices, and ensuring appropriate alignment with cross functional teams
Ensure adherence to order guidelines and proactively recommend order management & process improvements to Distributors (i.e. route-to-market, order lead time, order quantity)
Proactively manage exceptions outside of the order process, including but not limited to Distributor issues and quality issues
Provide insight into collaboration opportunities with our Distributors and see through to execution
Manage all delivery issues
Manage Namibian orders - ensuring all orders are on the allocation list
Manage total portfolio including secondary orders
Update to customers/KAM’s
Checking load plan to ensure all orders are planned

Minimum Educational Qualifications:


Post Matric qualification (1st degree highly desirable).

Professional Experience:


1 - 4 years excellent computer skills and trade experience.
Understanding of logistics and inventory management concepts
Strong organization and planning skills
Demonstrated ability to build strong customer relationships and manage customer expectations
Accuracy, analytical skills and attention to detail are required
Excellent interpersonal, oral & written communication, organization and teamwork skills
Proficiency in Microsoft Word, Excel and Outlook
Ability to interact with all levels of management
Team player; co-operative; proactive; fast learner
Ability to multi-task and work independently; to prioritize and perform tasks efficiently even when under pressure or time constraint and follow-through to completion

Personal Attributes


Strategic Direction
Strategic Alignment
Business Analysis & Challenge
Quality driven
Integrating Perspectives
Continuous Process Improvement

Job ID : , #2354, 4 views,

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