Customer Relationship Consultant: In

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Provide telephonic and on-line support to clients on a custom software product
Support will be done remotely so the employee will not be required to travel
Assisting with all telephonic queries from merchants
Other requests related to normal Call Centre activities
This is an entry-level position
Training will be provided
Job Requirements:

Basic computer knowledge
Microsoft Windows knowledge
Must be able to speak at least 2 languages of which English must be one, any additional languages are an advantage
Have an excellent telephone manner and customer service ethic
Must be logical thinker with good problem-solving ability
Must have excellent written and oral communication abilities
Must be able to work on your own and as part of a team
Must be able to handle pressure.
Answering and assisting with calls in Call Centre, fast and efficiently
Investigating transaction queries
Investigating, following-up on, and providing feedback to merchants regarding their queries
Assisting Banks and Merchants’ clients with debit order queries
Assisting merchants with Technical queries
Telephonically testing terminals with Merchants
Logging of all queries on in-house system Assisting Supervisor in monitoring call queue,
Assisting other departments with queries
Grade 12
Call Centre Training Certificate an advantage
Less than 1 years call centre experience required
Must be prepared to work 24 hour shifts and some weekends
Computer Literacy in MS Office
A+ and/or N+ certification
Good communication skills
Customer-service ethic
Friendly and helpful telephone manner

Job ID : , #1019, 46 views,

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