Front Of House Manageress

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Employer Description

4 Star Game Lodge in Madikwe Game Reserve

Job Description

A commitment to a sense of urgency and immediacy;
Able to communicate verbally - a good command of the English language;
Demonstrate commitment to uncompromising standards of excellence;
In all areas, for example, punctuality, self-discipline, uniform standards etc. to lead by example;
Approach each guest in a confident and welcoming manner;
Have the knowledge of the guests names in-house at any given time;
Work as a team with all other departments in their endeavor to delight the guest;
Demonstrate a willingness to go the extra mile to exceed guests expectations;
Show respect for guests security and privacy at all times;
Take personal responsibility for meeting guests needs;
Take personal responsibility for avoiding and preventing complains
Communicate effectively internally and with guests to ensure clear communication at all times;
Ensure requests are followed through to the guests satisfaction;
Display a sense of resolve when solving problems;
Attend staff meeting every morning and take minute
Listen attentively and record orders accurately;
Have a complete knowledge of the rates, the facilities and resources of the establishment and be available to satisfy guests requests;
Represent the establishment in a positive manner at all times on and off duty;
To complete all given tasks in a timely manner and to adhere to operational hours as needed;
To keep the reception clean welcome and smart looking for our Guests at anytime's.
To work with your check list and update it on a regular basis in order to cover all area before leaving your duty.
To treat everybody as VIP (transfer company to be warmly greeted and offer a bottle of water etc)
To give an Introduction of the lodge clear and precise (game drive time /meal /no animal feeding etc. )
Keep calm charming and collected what ever happen or been asked!
Respect and follow your company rules and regulations
35 Days on and 12 Days off Leave cycle
Benefits

Accommodation
Meals
Laundry Service
DSTV & Wifi
Uniform
Annual Performance Bonus

Skills and Requirements
South African Citizen
Fluent in English (read & write)
Physically fit, sober habits and in good health
Neat & Presentable with a friendly personality
Well groomed and good personal hygiene
Strong work ethic, ability to work unsupervised, work flexible hours and extended hours.
Passionate about conservation in all aspects of wilderness areas
Good interpersonal skills
Hospitality skills
Computer Literate in Microsoft Office
Management Experience
Passion to lead and mentor and train staff
Strong and organised Administration of the Front Office department
Service orientated
Problem solving skills
Good communication verbal and written skills with guests and inter departmental relations
Good hospitality skills
Passion to lead and mentor staff.
Qualifications

Hospitality Management Diploma
PDP beneficial

Job ID : , #1308, 71 views,

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