Internal Sales Administrator

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Introduction
You will serve as a point of contact for customers with regards to products, orders and deliveries and provide support to the Regional Sales Executives.

Duties & Responsibilities
Receive and review enquiry documents

Maintain contact with allocated customers

Follow up on tender submitted to allocated customers and provide feedback

Process orders in accordance with the applicable work instruction

Communicate with customers on order status as and when required to ensure customer satisfaction

Report any customer complaints by means of NCR to Marketing Director and QA Manager

Update a daily contact list for new enquiries

Record and report customer complaints to ensure timeous resolution

Sales office administration

Attend sales meetings when required

Ensure that the Internal Sales Office is able to effectively be of service as a back-up to both the sales team and the customer

Re-schedule incomplete jobs

Daily update of planning on receipt of releases from QA department

Ensure information flow to sales and production on all unfinished / late jobs

Desired Experience & Qualification
Grade 12

Reading and understanding of mechanical drawings essential

A proven track record in Internal Sales and Customer Service within the manufacturing or engineering environment essential

Computer literacy in MS Office, previous experience on Syspro will be an advantage

Excellent planning and organizing skills are essential

Excellent interpersonal skills

Resourceful and efficient under pressure

Good problem solving skills and attention to detail

Good interpersonal and communication skills at all levels are essential

Proven track record of personal growth and achievement

Job ID : , #331, 10 views,

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