Operations Administrator
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Continue to APPLY!Key Responsibilities
Customer Service
· Verify customer and order information for correctness, checking it against previously obtained information
· Respond to customer complaints and queries within 24-hours of receiving them
· Always keep customers and colleagues (including Site Foreman/Managers) informed of progress
· always ensure good and professional relationships with customers and colleagues
Continuous Improvement & Teamwork
· Identify opportunities to improve procedures within own area of responsibility
· Perform tasks in the most cost-effective manner
· Work with the rest of the team (company) to achieve the common goals and to complete tasks
Delivery Notes
· Generate delivery notes through the Pastel system with info received from fellow colleagues
· Print Delivery Notes from the Pastel system plus system related copies
· Attached drawings to the Delivery Notes
· Place order on products required as and when required
· Add to the Delivery Notes generated list and file in the relevant tray(s)
Purchase Order’s (PO’s)
· Generate PO’s as requested
· E-mail generated PO’s to suppliers
· File all PO’s in job related files
Pricing
· Obtain pricing as and when requested to do so by any team member
Ad-Hoc duties
· Ensure all Roof Certificates are filed within 24-hours of receiving them, including the low cost certificates
· Ensure general filing is done daily
· Assist the Design team by doing filing of all those documents
· Provide administrative support to the rest of the Design team
· Ensure all customer orders are filed as soon as received
· Open files for all jobs received and in process
· Distribute blue (site) files to Site Foreman/Managers as soon as possible
Site Certificates
· Ensure all delivery notes are produced for relevant Site Certificates and hand to the Project Manager as soon as possible upon receiving and processing thereof
· Always keep the low-cost schedule up to date and ensure distribution thereof to the Managing Director and Finance Manager on a weekly basis
Attributes, Skills, Experience & Qualifications
· Grade 12 or Senior Certificate
· 2+ years’ Administration experience
· 2+ years’ Roofing and/or Building industry experience
· Pastel (Partner)
· Professional
· Accurate
· Communication skills
· Devoted
· Detail-oriented
· Organised
· Insightful
· Takes initiative
· Insightful
· Ambitious
· Calm under pressure
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