Sales Administration Team Leader

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Sales Administration Team Leader- job post
Infosys
14,241 reviews

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Sales Administration Team Leader

Job Profile Summary
Manages the activities of quote and order management. Develops, implements and maintains systems, procedures, and policies. Recommends enhancements to current procedures and processes to increase efficiencies and effectiveness of service provided to internal and external stakeholders. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
The Team Leader maintains accurate team measurement and performance statistics. Ensure accuracy and consistency of reports

Areas of Responsibility
Transition Coordinator
Conducts training for the team in order to ensure right skilling for job functions.
Ensure team members are skilled across all relevant business quoting and ordering processes as aligned to client’s mandates.

Talent Management
Operationally manage a team of Sales Administrators.
Supports, management by training people on domain as part of the growth plan. Ensure team is correctly resourced to provide services to client.

SLA Compliance
Manage and drive performance as per the set targets.
Setting and Review Key performance indicators

Process Compliance
Initiate process to improve turnaround times for Project Administration processing. Be active member in enhancing how Project Admin process transactions and service our clients better (development of process and efficiency in
“way we work”)

Customer Interaction
Helps resolve escalations at the process level in order to ensure high customer satisfaction.
Early detection, management and escalation of risk to mitigate and/or minimise potential issues.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users

Knowledge Management
Ensure that all policies and procedures are adhered to, consistency and standards driven, across territories/regions. Ensure all relevant documents and Standard Operating Procedures (SOPs) are reviewed and updated regularly to ensure compliance to services being delivered.


Role Competencies
Client Centricity
SLA and Performance management
Learning and Innovation
Analytical Ability
Excellent interpersonal and effective communication skills.
Strong organization and planning skills
Meticulous attention to detail
Methodical and organized
Analytical, proactive and able to work independently
Demonstrated ability to influence and negotiate
Deadline driven
Verbal reasoning
Good problem- solving abilities
Academic Qualifications and experience
Relevant Business Process Management degree/diploma advantageous or working towards certification.
Equivalent related work experience at a Senior Business process management level , minimum 5-8 years.
Any other industry relevant/related certifications in supply chain or BPO

Job ID : , #2383, 2 views,

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