Service Delivery Co-Ordinator

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Service Delivery Co-Ordinator- job post
Teraco
10 reviews

Full-time
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OBJECTIVES

MAIN FUNCTIONS OF THE JOB


Adhere to company policies, procedures and processes
Accurate recording and data capture of queries, resolution and follow-up
Accept and process tickets in the agreed queues in the expected turnaround times
Potential ticket escalation to other divisions of the business or technical
Monitor ticket queues and ticket closure
Wireless Map reservations and planning — all regions
Process Service Orders (interconnects and general stock items)
Ad hoc reports

SKILLS REQUIREMENT


Good communication skills
Active listening ability to understand requirements.
Ability to communicate in English
Proactive problem solver
Ability to work independently & a positive team player Self-motivated
Conducts self professionally, exhibits high levels of tolerance and patience
Responsible for continued learning and self-development
Strong time keeping and multitasking skills

QUALIFICATIONS AND EXPERIENCE


Matric
2 years relevant working experience
IT IL preferred
Microsoft Office skills
Understanding of Wireless solutions preferred
Strong understanding of networks and cabling (fibre optic and copper)

Job ID : , #2357, 2 views,

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