Triton Express: Customer Services

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Specification

Conducting daily customer service level surveys by making daily telephonic contact, questioning and recording responses
Ensuring that collection requests are logged correctly on the collection/approval site
Preparing freight quotations by requesting and processing freightware data (A/c no, area senders & receivers), service levels, quotations, dimensions, weights), faxing printed quotation(s) to customers
Investigating and resolving queries / problems through waybill and discrepancy report.
Analysing, verifying, and determining status, communicating such findings to customers
Maintaining / supplying customer stationery
Administering discrepancy manifest in terms of collating all discrepancy reports to master records (Excel)
Advising customers and communicating with branches regarding misroutes
Checking scanning details; updating master record information, recording bay schedules in master report; reviewing endorsed waybills via claims and administering claims procedure
Monitoring third party agent POD’s by printing outstanding POD report (per day) verifying status, marking dispatch trip sheets, resolving queries and faxing copy waybill/s to customer


Requirements
Grade 12 (Matric) – Minimum
Studying towards certificate in customer care / call center management would be beneficial
2 years general clerical experience
3 years working experience within call center environment
Basic understanding of Freightware or similar freight management system
Excellent geographical location skills would be beneficial
Ability to work with both mass and volumetric weightings
Excellent verbal and written communication skills
Computer literate – specific software applications: MS Word, Excel, MS Outlook
Commercial arithmetic calculations
Ability to operate general office equipment
Excellent interpersonal skills
Ability to handle customer queries and complaints – taking the necessary corrective action as and when required
Ability to work under pressure and to meet deadlines the majority of the time
Ability to work unsociable hours as and when required
Ability to work unsupervised the majority of the time
Ability to work as a team player
Assertive
Self-motivated
Reliable

Job ID : , #10, 137 views,

Customer Support Manager »