Collections Specialist

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Collections Specialist- job post
Richfield Graduate Institute of Technology
67 reviews

Full-time, Permanent

Richfield is looking for a dynamic, experienced Collections Specialist that will serve as a first level responder to omnichannel student inquiries, liaising with various stakeholders to deliver prompt support and query resolution.

Plays a fundamental role in supporting our vision of being a student-centric business, providing world-class service to thousands of students nationally.

The successful incumbent will work with the Student Success Manager to foster a culture of excellence, collaboration and innovation in respect of every student’s experience at our institution.

If you're energised by the thought of working for a high growth, fast-paced business and meet the criteria below we'd love to hear from you.

The role includes but not limited to:

Ø Manage a portfolio of students and deal with inbound and outbound calls, WhatsApp and Web Live chats and emails from these students.

Ø Ensure that the student’s fees are collected monthly, following strict and defined credit control policies and procedures.

Ø Respond to student inquiries with efficiency, courtesy, urgency, and enthusiasm, at time managing multiple students and lines of communication at once.

Ø Identify and clarify student concerns and provide solutions to mitigate repeat queries.

Ø Follow up proactively at various points on the student’s journey to support a superior learning experience.

Ø Respond to internal queries

Ø Maintaining and updating students records on ITS

Ø Admin work for the department

Ø Monthly departmental audits

knowledge and Skills:

Communication Skills: Well-spoken. Demonstrates the ability to communicate clearly
and effectively, aggressively follow-up, by phone, system notes, email, etc. * Proficient in understanding accounting concepts

Detail Oriented: Careful and with a focus on quality in accomplishing tasks.
Time-Management: Manages own time; takes personal responsibility for timeliness of
work priorities and resources to achieve results and goals. * Ethics: Has personal and professional ethics and fosters a diverse and respectful
workplace. * Technological: Demonstrates intermediate ability to use technology to create efficient
processes and organizational methods. * Teamwork: Ability to work well in a team setting

High level of personal interaction, both internal and external.
A comprehensive knowledge and understanding of Higher EducationQualifications/Experience/Minimum requirements
Degree/Diploma or Other relevant Qualifications will be an advantage
Two years’ experience working in a fast-paced, service-driven environment
Strong credit control knowledge
ITS experience preferable
NB
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.
Please forward

Work Remotely

No
Job Types: Full-time, Permanent

Expected Start Date: 2021/12/01

Job ID : , #2211, 4 views,

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