Collections Specialist

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Collections Specialist- job post
AAA School of Advertising
4 reviews

Full-time, Permanent

Richfield is looking for a dynamic, experienced Collections Specialist that will serve as a first level responder to omnichannel student inquiries, liaising with various stakeholders to deliver prompt support and query resolution.

Plays a fundamental role in supporting our vision of being a student-centric business, providing world-class service to thousands of students nationally.

The successful incumbent will work with the Student Success Manager to foster a culture of excellence, collaboration and innovation in respect of every student’s experience at our institution.

If you're energised by the thought of working for a high growth, fast-paced business and meet the criteria below we'd love to hear from you.

The role includes but not limited to:

· Manage a portfolio of students and deal with inbound and outbound calls, WhatsApp and Web Live chats and emails from these students.

· Ensure that the student’s fees are collected monthly, following strict and defined credit control policies and procedures.

· Respond to student inquiries with efficiency, courtesy, urgency, and enthusiasm, at time managing multiple students and lines of communication at once.

· Identify and clarify student concerns and provide solutions to mitigate repeat queries.

· Follow up proactively at various points on the student’s journey to support a superior learning experience.

· Respond to internal queries

· Maintaining and updating students records on ITS

· Admin work for the department

· Monthly departmental audits

knowledge and Skills:

Communication Skills: Well-spoken. Demonstrates the ability to communicate clearly
· and effectively, aggressively follow-up, by phone, system notes, email, etc. * Proficient in understanding accounting concepts

Detail Oriented: Careful and with a focus on quality in accomplishing tasks.
Time-Management: Manages own time; takes personal responsibility for timeliness of
· work priorities and resources to achieve results and goals. * Ethics: Has personal and professional ethics and fosters a diverse and respectful
workplace. * Technological: Demonstrates intermediate ability to use technology to create efficient
processes and organizational methods. * Teamwork: Ability to work well in a team setting

Job Types: Full-time, Permanent

Ability to commute/relocate:

Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Preferred)

Job ID : , #2235, 3 views,

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