GEHS Call Centre Agent (Multi)

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Key Responsibilities:

Inbound and outbound experience and ability
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Facilitate end to end enrolment process
Provide end to end enrolment support
Pull ITC reports for clients
Read, understand and analyze the contents of ITC report
Understand from ITC analysis what needs to improve on clients ITC for improved credit score
Educate client by communicating effectively what adjustment client needs to make to improve credit profile
Manage and resolve customer queries
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Key Competencies:

Time management
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
Stress tolerance
Resilience
Minimum Education and Experience:

Matric
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes
Preferred Education and Experience:

Matric
GEHS Enrolment system experience
Proficient in relevant computer applications
Required language proficiency (*SeSotho speaking will be advantageous)*
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Two years in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes

Job ID : , #1036, 244 views,

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