Internal Sales Representative

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INTERNAL SALES JOB DESCRIBTION

One of our clients in the Chemicals and Adhesives industry is currently looking for a self motivated person to join their dynamic team. The role is repsonsible for assisting customers and the sales department in processing orders and ensuring excellent customer service.

DUTIES & RESPONSIBILITIES

Support the Sales Team by applying various sales skills to capitalise on sales opportunities with our customers; to develop new sales to support the overall goals of the Company
Maintain an agreed level of pro-active telephone contact with both existing and prospective customers
Pro-actively seek new business by targeting the Company’s existing customer base and prospective customers
Maximise sales by continually expanding orders and up selling on all incoming and outgoing enquiries
Meet and exceed the agreed specific performance objectives for the Company as a whole
Effectively deal with telephone enquiries, compiling quotations for products; compiling information on the desired products including prices, pro-formas, generating invoices and dispatching of order, to name but a few
Ensure all quotations are followed up when necessary
Liaise between Production and customers to efficiently answer general enquiries concerning deliveries, production and any technical queries
Reduce errors with regard to no stock, or stock shortages.
Communicate any stock problems immediately to Head Office
Process orders efficiently and effectively with no duplications of orders, or trivial errors
Remain up to date on all new products introduced to the product portfolio, as well as ensure that product description, name and code are correct on the system
Ensure correct pricing is available on the system and communicate to Head Office any price queries. Furthermore, to ensure correct pricing reflects on invoice
Ensure all payments are received on all COD orders before any order is dispatched
Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team relationships exist
Ensure that the external sales team are kept informed of any developments relevant to their accounts
Provide Management with sales reports and related information as requested
Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion. Where relevant, escalate matters to Head Office.
SKILLS AND EXPERIENCE REQUIRED

Matric
Sage / Pastel experience would be an advantage
Previous experience in an internal sales environment would be an advantage
Strong knowledge of Microsoft Office and Excel
Ability to deliver under the pressure of deadlines
Ability to maintain accurate and confidential records
Excellent customer service skills
Good communication skills
Good time management and organisational skills
Good relationship building skills

Job ID : , #570, 19 views,

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