IT Operator-Shoprite

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Purpose
Assist senior operations staff in the day-to-day operation of the organization's computer room / bridge, including data centre facility and infrastructure monitoring, production schedule monitoring, availability and performance monitoring and incident handling.

Qualifications
Matric certificate with Higher Grade Mathematics and Science
CompTIA A+

Experience
0 months experience (given sufficient prior training, e.g. completed Learnership, in the appropriate technology)

Knowledge
Displays a responsible attitude to following procedures, keeping records, and caring for equipment and other assets
Is familiar with the installed hardware and software and the procedures in use in the Computer Operations area.
Demonstrates good communication skills with experience of dealing with users, other staff and suppliers
Skills Must be aware of ICT environment
Familiar with Operating Systems

Job objectives
To ensure that organisation’s data centre facilities and IT infrastructure are operated according to organization policies and procedures.
To ensure that organisation's computer systems are operated according to organisation policies and procedures.
To ensure that production jobs are run and completed on schedule and in accordance with service level requirements.
To ensure that organisation's data is backed-up in line with business continuity policies and practices.


Carry out the full range of defined tasks associated with operating and controlling the installed hardware and software in a multiple hardware and software platforms environment.
Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of service level agreements.
Use all available software or specialist monitoring tools to maintain awareness and control of the data capture operation.
Identify and rectify a broad range of operational exceptions and error conditions and deal sensibly and responsibly with unexpected or extraordinary events or incidents.
Where actions necessitate modification, restriction or complete removal of resources or services available, communicate with users, specialists and others, using
appropriate methods, to inform and escalate if necessary.
Respond to enquiries by users, specialists or others and deal effectively with a broad range of problems of moderate complexity, escalating those that need specialist or
management attention.
Conduct investigations of operational problems.

Job ID : , #1616, 246 views,

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