JUNIOR APPLICATION SUPPORT SPECIALIST

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As an Application Support Specialist, the role is responsible for the first line support and maintenance of the company software systems which are currently in production.

Job Description:

First line call resolution
Provide first line support on all production clients in a timely manner as outlined by company service level agreements
Log queries related to clients via ticket management support desk
Process change requests
Diagnose and problem resolution on software issues, including software compatibility issues, disk space issues on virtual machines, ability to debug processing issues on servers
Reporting
o Monthly Reports
o Daily Reports
o Statistics
User Management
o User Manuals
o Setting up accounts for new users, editing or maintaining account information
Requirements:

Bachelors in Computer Sciences or Information Technology
1 – 2 years experience in a similar role
A technical, logical thought processing ability
Good organisational and planning skills, including effective time management and ability to stick to deadlines
Work well under pressure for extended periods of time
Problem solving skills
Ability to prioritise
Good communication – written and verbal
Detail orientation
Work well in a team environment and be able to self-manage
Ability to build rapport with clients
Background in ASP.Net (C#, XML, JS and CSS is required in some cases)
Knowledge SQL Querying / SSIS / Master Data is not required, but can be useful
Ability to debug where code intervention is required

Job ID : , #1334, 79 views,

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