Multi Skilled Consultant Sales and Service

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about us
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
purpose
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
experience and qualifications
NQF 4 Qualification
1-2 years related experience. Preferred (Ideal) Qualification
Relevant NQF 5 qualification as prescribed by the Financial Services Board
Regulatory Exam qualification
An appropriate recognised business Diploma or Higher Certificate at
NQF level 6
FAIS - Yes
additional requirements
It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable.
responsibilities
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
Conduct themselves in an ethical manner at all times
Adhere to the TCF (Treating Customer fairly) principles in all that you do
Identify and sell/cross sell products aligned to customer needs
Maximize channel optimisation opportunities identified aligned to customer needs
Ensure activities support cost containment and reduction
Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
Demonstrates behaviour in support of the organizational values
Takes accountability for own performance, personal and career development
Improve knowledge and competencies by completing training specific for role as per eCareers
Contribute to the overall effectiveness and success of the team
Maintain an ability to adapt to ever changing business and customer needs

Job ID : , #1323, 20 views,

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