Sales Administrator-Mweb

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Job Description
Provide administrative support to the Membership Sales Call Centre Team, and meet minimum performance deliverables.
Assist in the distribution, correlation and management of applications, faxes and e-mails in relations to the Sales Management process.
Manage administrative processes with regards to hardware distribution to MWEB clients.
Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary.
Maintain relationship with external customers who form part of the administrative function and meet Service Level Agreements with external customers.
Produce reports and feedback to Call Centre Analyse and feedback on sales Admin statistics.

Duties & Responsibilities
Provide administrative support to the Membership Sales Call Centre Team, to meet minimum performance deliverables.
Assist in the distribution, correlation and management of applications, faxes and e-mails in relations to the Sales Management process.
Manage administrative processes with regards to hardware distribution to MWEB clients.
Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary.
Maintain relationship with external customers who form part of the administrative function and meet Service Level Agreements with external customers.
Produce reports and feedback to Call Centre Analyse and feedback on sales Admin statistics.

Required Skills
Meticulous attention to detail
Pro-activity and initiative
Judgment/Problem Solving skills
Excellent customer service orientation
Good communication and interpersonal skills
Able to meet deadlines
Excellent telephonic etiquette

Qualifications and experience required
Minimum 2 years administration in a call centre environment and/or call centre experience essential
Working knowledge of Sales Administration and Support essential.
Knowledge of ISP industry and products advantageous
Matric or tertiary qualification
knowledge of MS Office
Database and capturing experience preferred

Job ID : , #1615, 155 views,

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