Sales Assistant - Crocs SA

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Retail Sales Assistant

1. Customer Service & Sales

Acknowledge every customer within 30 seconds
Deliver excellent customer service to every customer following the Crocs customer service procedures
Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
Close the sale & secure add on sales
Invite your customer to back & turn them into Crocs fans
Monitor your daily sales against your individual budget every few hours
2. Inventory

Replenish footwear, apparel and accessories from the storeroom daily
Minimising shrinkage by zoning the store, acknowledge customers, and following the Crocs changing room policy
Ensure stock entries in the POS systems are accurate
Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
Process customer orders
3. Daily Operations

Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms
Assist the manager with open and closing the store
4. Training

Your training is your responsibility
Ensure you are allocated a buddy initially & that you learn from them
You must attend quarterly training sessions & complete the assessments
Ensure you receive monthly feedback from your manager
Set up monthly meeting with your store manager to discuss your progress through the Crocs rookie pack
These are essential as they will determine your eligible for promotions
5. Merchandising

Observe the store & maintain stock presentation in accordance to the Crocs standards
Ensure sizes are replenished
Assist the team to change the windows/ Mannequins fortnightly
Ensure POS materials are stored in the area to avoid damage
6. Requirements

Grade 12 or Equivalent
6 months customers services experience
Crocs knowledge advantageous
Able to work flexible shifts

Job ID : , #1000, 134 views,

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