Telesales Agent (Credit)

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Telesales Agent (Credit)- job post
Mr Price Group
592 reviews

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Credit Telesales Agent

Do you enjoy working in an energetic environment with a drive for sales and a strong focus on customer experience?

Mrp money is looking for a self –motivated, passionate and energetic Credit Telesales Agent to join their fast-paced team.

The Credit Telesales Agent will be responsible for selling credit sales products to customers over the telephone. The key focus of this role will include explaining credit sale products to prospective customers, closing sales, maintaining good customer relations when dealing with queries relating to credit sale products on offer, and meeting daily and monthly sales targets.

Responsibilities

Efficiently contacts prospective customers to present information and explain available credit sales products.
Deliver prepared sales talks, reading from a script that describes credit sales products, in order to persuade potential customers to purchase a product.
Explain products and prices, and answer questions from customers.
Ensure FICA standards are adhered to when dealing with customer calls and correspondence.
Update customer’s details and communications on Consolidated Debtor System.
Ensure quality of calls is in line with Service Level Agreements.
Manage the operation of the organisation's total quality management (TQM) program.
Liaise with managers and associates throughout the division to ensure that the quality management system is functioning properly.
Use relevant quality tools to ensure managers and other staff understand how to improve customer satisfaction.
Set up and maintenance of QA controls and documentation procedures.

Requirements and Skills
Grade 12
12 months experience in sales environment
Knowledge of (credit) new account products
Excellent communication skills in English (Written & verbal)
Computer literate (MS Word, MS Excel, MS Outlook)
Persuasive
Selling to Customer Needs
Closing Skills
Telephone Skills

About Us:


The People’s Value Champion | Cash-Based | Omni-Channel | Fashion-Value Retailer.

The Mr Price Group retails in more than 1400 stores in sub-Saharan Africa and parts of Africa through our 7-trading divisions Mr Price, Mr Price Home, Mr Price Sport, Mr Price Money, MILADYS, sheet street and Power Fashion.

Mr Price Group is an equal opportunity employer and is committed to Employment Equity.

Please note: All applicants must be fully vaccinated against Covid-19 in line with the Mr Price Group company policy

Job ID : , #2107, 3 views,

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