Trace Agent

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Trace Agent- job post
Mr Price Group
592 reviews

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purpose

The Trace Agent is responsible for improving debtor contact and collections/recoveries by tracing current uncontactable customers whose accounts are in arrears.

key responsibilities

Tracing:
Tracing, locating and contacting absconded and delinquent customers to collect on overdue installments. Assertively handle calls to difficult debtors to ensure a promise to pay (PTP) date is set. Ensure quality of work is in line with service level agreements (SLA's).

Updating Personal Information:
Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.

requirements

Education:
Grade: 12.
Experience:
A minimum of 1 Year Experience in Collections.
Knowledge/ Skills:
Knowledge of Collections, Debt Recoveries, Recoveries Tracing & Tracing Tools (TU direct, XDS etc.) and Collecting and tracing.
Credit Life-cycle.

about us

The People’s Value Champion | Cash-Based | Omni-Channel | Fashion-Value Retailer.

The Mr Price Group retails in more than 1400 stores in sub-Saharan Africa and parts of Africa through our 7-trading divisions Mr Price, Mr Price Home, Mr Price Sport, Mr Price Money, MILADYS, sheet street and Power Fashion.

Mr Price Group is an equal opportunity employer and is committed to Employment Equity.

Please note: All applicants must be fully vaccinated against Covid-19 in line with the Mr Price Group company policy.

Job ID : , #2115, 3 views,

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