Inbound Support Agent (Night Shift) - Online Gaming Support Services Call Centre

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The ideal candidate should be passionate about the online entertainment environment, be committed and driven to achieve great performance results within the work environment. This dynamic, energetic and young environment will suit those applicants that enjoy interaction on all levels through their strong interpersonal skills!

Only those candidates who meet with all the below minimum requirements will be considered for pre-interviews.

Minimum Requirements:

Matric or equivalent qualification
Previous work experience within a Call Centre/Moderating/Customer Services environment would be advantageous
Computer literate and able to navigate the online world with great ease and comfort
Able to liaise and build strong relationships with clients via online correspondence
Communicate in English (read, write, speak)
Multi-task and manage various projects simultaneously
Pro-active and driven to achieve great results within the work place
Reliable, punctual and well organised
Able to work night shifts, including weekends and public holidays, is an absolute pre-requisite
(19h00 – 07h00)
4 nights on

4 night off

Work within a team environment and operate independently by remaining focussed
Own transport or reliable transport arrangements essential
Key Performance Areas:


Assist clients online with any queries or concerns and escalate to relevant persons if and when required
Assist clients with regards to functionality of products/services
Address all complaints from clients and keep detailed records of each complaint
Maintain a professional and discreet approach when dealing with clients online
Manage all administration processes and procedures
Monitor online activity and always follow company procedures and policies
Contribute to the overall success of the team by assisting fellow team members
In Return Our Client Offers:

Guaranteed Basic salary of R16 000 pm
Over & Above attendance bonus of R2 000 pm (based on attendance)
Over & Above Sales Bonus (based on performance)
Over & Above Agent of the Month Bonus (based on performance)
Over & Above Company Provident Fund Contribution (effective on successful completion of 4 month probation period)
Over and Above Fully paid for Gym Membership (effective on successful completion of 4 month probation period)
Over & Above Medical insurance that can be used in line with own paid Medical Aid Scheme (effective on successful completion of 4 month probation period)
Permanent employment opportunity
Full training provided as well as ongoing training and support as per need
Supportive management and staff

Job ID : , #1606, 592 views,

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