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To produce, manage and execute the life cycle of the Technical Solution Document (TSD) through to conclusion, by means of fulfilling Pre-Sales and Solution Architecture responsibilities during the Sales, Technical and Delivery phases of a Customer Solution.



Pre-Sales, Sales and Customer interface
- Attend and participate in internal and external meetings relevant to the pre-sales cycle
- Responsible for solution feasibility, qualification and articulation
- Determination of internal and external technology/technical, pricing and vendor requirements for Solutions
- Production and provision of high-level architectural design and execution of solutions for complex customer requirements
- Ensure RFPs, Tenders, Proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from technical, delivery and commercial
- Provide technical and solutions support and advice for Sales Team, and assist in evaluating opportunities, based on technical requirements and alignment with business capabilities.
- Ensure collaboration with vendors, customers and partners to understand latest offerings
- Internal engagements with Sales teams
- External engagements with Customers

Technical interface
- Consult with the Technical Teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet company requirements and customer needs
- Ensuring compliance with Company Architecture and Engineering standards, specifications, policies and protocols in the formulation of the Technical Solution Document (TSD) for all Customer solution requirements
- Owning the process and following correct approval protocol from Divisional Technical Heads and Directors
- Technical oversight of the development and delivery of the Solution over the project lifecycle
- Analysis of key performance metrics and indicators for network infrastructure to ensure service availability
- Analysis of infrastructure resource utilisation, trending, and capacity planning
- As required, create and update documentation for all relevant procedures, solutions and architectures
- Internal engagements with Technical teams
- External engagements with Technology vendors

Operations interface
- Production and provision of complete Solutions Delivery and Support Packs in line with Operations (Delivery and Support) requirements
- Solutions review post implementation and customer handover of the Solution to the customer (Designed versus As-Built)
- Internal engagements with Delivery and Support teams
- External engagements with customers


Procurement and Vendor interface

- Product Development, ensuring product positioning is achieved, delivering key benefits, targets and deliverables
- Definition/Provision of Vendor technology requirements for selected Vendors (preferred/identified)
- Assessment of solutions proposals and quotes received from Technology Vendors
- Final selection, validation and verification of technologies and Vendors required for the Solution based on internal, external and customer requirements
- Internal engagements with Procurement team
- External engagements with Technology Vendors
Role Potential
Increase in the scope of Customers and/or Solution complexities with additional experience, and improved knowledge of the Company Porfolio of Services and Customers.
More in depth involvement in the Product Development area of the business with increased responsibilities.

Necessary Experience and/or Qualification
- 8+ years of Pre-Sales and/or Solution Architecture experience in a service provider environment
- 5+ years of Technical Engineering experience
- Relevant network certifications an advantage
- Deep technical understanding of networking, voice and secure cloud products and services
- Knowledge and experience of physical network infrastructure
- Experience in communicating complex technical solutions directly with customers
- Experience in articulating technical designs and requirements in a structured format
R50 000 - R58 000 CTC

Job ID : , #301, 102 views,

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